Question 1

My franchise group says head office will sort compliance for us. Is that right?

Accepted Answer

Head office can recommend a provider, but under AUSTRAC the obligation sits with your agency as the reporting entity — and the choice of how you meet it is yours. Plenty of Raine & Horne principals have looked at what head office suggested and picked the tool that fits how their office actually runs. You're free to do the same.

Question 2

We already paid to get set up elsewhere — can we even switch?

Accepted Answer

Yes. The setup fee you've already paid is spent whether you stay or go — staying put won't get it back. There's no lock-in here, no setup fee, and most offices are switched over and compliant in a few days. The only real question is what compliance costs you from today.

Question 3

Do I have to absorb the cost of client verifications myself?

Accepted Answer

No. With Client-Pay, your client covers the cost of their own check directly through a secure portal before it runs. Your cost per check is $0. Prefer to cover checks yourself? Turn it off — your call, on every plan.

Question 4

How long does setup actually take?

Accepted Answer

Most offices get set up in well under a day. One Raine & Horne office knocked out seven staff training certificates in four days and their Risk Assessment on the fifth, all between listings and appointments. You do it around your week, not instead of it.

50+ Raine & Horne offices have already made the switch.

Runs inside the tools you already use.

Frequently
Asked Questions

50+ Raine & Horne offices have already made the switch.

Runs inside the tools you already use.

FrequentlyAsked Questions

Frequently
Asked Questions